FAQ

What kind of purchase method do you have?

You can choose by the following method.
1. PayPal (Following credit card (VISA, Master, Discover, AMEX))

A confirmation mail is not delivered although member registration was carried out.

Allowed to send a confirmation mail to the registered address from info@dreampass.jp
Doesn’t it go into the unsolicited junk e-mail etc.

I forgot a password and cannot login.

Please go to “password recurrence line screen” from following.
“A password recurrence line screen is here”
Note. Mail from info@dreampass.jp will be send. Please be careful it might be in troublesome folder.

I want to release mail magazine/withdrawal from drepass.

1. Please login from drepass top page.
2. After login, click “My page” of upper right of the page. Go to My page.
3. Click “change of member information” of upper right of the My page. Go to change of member information page.
4. You are able to release mail magazine from change of member information page. Also, who want to withdrawal, click upper right “withdrawal from here” and go to withdrawal page.

Please access URL below and take a release procedure.
https://www.dreampass.jp/l_en/mypage/withdraw

Settlement of paypal does not work.

Sorry to trouble you but please ask to the following contact.
[paypal customer support] 0120-271-888
How can I see “my page”？
1. Please click the upper right “login” of drepass site.
2. Login screen is displayed. Please fill in the mail address and password which were registered and please click “login”
3. It changes to the Top page. Click upper right “my page”
4.”My page” will be displayed.
5. Click right part of “ticket” of plan you want to issue

“My page” from here

Although I purchased the ticket, but ticket cannot see on “my page”

Unless it reaches the formation number and has moreover carried out the end of printing, you cannot see a ticket on my page.
When the above-mentioned conditions are fulfilled, you can confirm from “My Page”. “My Page” will be seen when you click upper right “My Page” after login.

Is the purchase of two or more sheets possible?

It is possible.
The companion’s part can also be purchased. However, the case where the purchased ticket is no reserved seat exchange, companion and buyer need to be at receptionist at once. The case where the purchased ticket is reserved seat, buyer can exchange all the ticket that purchased.

Is it cancelable although the ticket was purchased?

I am sorry, cancellation is not allowed unless a plan will become abortive.
There is possibility that cancellation will lead to the trouble to the other visitors on the character o joint procurement in the middle of the one person. I would appreciate for your understanding.
Of course, if plan cannot reach the formation number, the expense do not generate at all.

Although it is impossible to go by the situation, is ticket transfer to a representative possible.

Since I am allowed to correspond individually, concerning ticket transfer to the representative, sorry to trouble you but please send the following to info@blue-m.jp from the buyer.
1. buyer member name
2. buyer mail address
3. substitute visitors name
4. the drepass plan name which you want to transfer

note1 ticket transfer to representative will be till two days before from the day of show. Please be careful.
note2 film preview ticket cannot be transferred at anytime. Please understand the situation beforehand.
After check of above-mentioned, and found no problem, we will take contact from our side. The case where the receptionist here is completed, it becomes a form where you bring the person’s identification certificate and the ticket of a buyer name.

When a defect meets settlement o accounts after purchase for the reasons of a term-of-validity piece, an excess of the amount of a use maximum, a lapse, etc. in credit card

It becomes a form which you will transfer in the appointed bank account of our company by a show daily allowance day (transfer commission will be your pay)
Please understand that if you cannot pay in by the date, card was used injustice, there are a case where we are allowed to cancel the purchase of a ticket by the judgment.

Although applied to the plan o he film preview, I cannot see the ticket from “My Page”

Unlike the usual plan, a ticket indication on “My Page” is not given about the plan of a film preview. Being related with a success-in-an-election announcement, I will send a ticket only to the successful candidate as a result of a lottery.

Is there any day ticket？

A plan is materialized and a show screen is decided after the end of printing. In that case, when difference arises in screen capacity and prior purchase number of sheets, there will be a day ticket.
There will be notice from drepass member mail, drepass twitter, etc. for this information.